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Frequently Asked Questions

  1. How do I know what size generator I need?
  2. Do I need permits? Who handles them?
  3. Can I do maintenance myself?
  4. How do I prepare for storm season?

See the answers to these and more here »

24/7 Service Calls - Preventative Maintenance crew - Best Generator

Preventative Generator Maintenance & Service Plans

Maryland, Northern Virginia & DC Metro

Generator Maintenance Plans | Preventative Service

Best Generator Service Plans

Protect your investment and ensure your generator starts when you need it most. Best Generator’s maintenance plans go far beyond a simple oil change with comprehensive 60+ point inspections performed by factory-certified technicians.

What We Provide

Complete 60+ Point Inspection & Service

While other providers offer maintenance that’s really just an oil change with a visual inspection; we’re committed to giving you the Best Generator difference:

Engine & Fuel Systems

    • Oil and filter service, spark plug replacement, cooling system pressure testing, belt adjustment, and complete fuel system verification.

We ensure your engine starts reliably and runs efficiently under full load, not just during 15-minute self-tests.

Electrical & Control Systems

  • Battery testing and replacement, connection cleaning, voltage calibration, controller firmware updates, and wiring inspection.

We catch the electrical issues that cause “won’t start” failures during actual outages.

Transfer Switch & Power Generation

    • Transfer switch component inspection, power head diagnostics, and operational testing under load.

Your system switches seamlessly from utility to generator power when you need it.

Enclosure & Documentation

    • Thorough cleaning, rust/corrosion prevention, before-and-after photo documentation, and detailed maintenance records.

We leave your backup power system better than we found it.

On site service call - preventative maintenance - Best Generator
Best Generator - Field tech on site making sure your generator is ready for the next urgent power situation

Why it Matters

Annual maintenance is the difference between a generator that works and one that fails when you need it. Your system might run fine during its weekly 15-minute self-test, but that doesn’t stress the engine under full load or reveal problems developing beneath the surface. We perform resistance checks on rotors and stators, pressure-test cooling systems, verify DC excitation circuits, and calibrate voltage/current output: diagnostic procedures that require specialized equipment most companies may not have. We find corroded transfer switch contacts, weak batteries showing good voltage but failing under load, coolant that’s lost protective properties, and controller firmware bugs that cause failures during actual outages. These issues don’t show up during a 15-minute weekly test. They reveal themselves at 2am during a blizzard when your family needs heat. Our comprehensive service catches the problems before they become emergency failures, keeping your investment reliable and your family protected.

Real-World Scenario

Think of generator maintenance like changing your car’s oil. You can skip it and the engine might run fine for a while… until it doesn’t. We see generators that haven’t been serviced in years: batteries that won’t crank the engine, oil turned to sludge, air filters clogged with debris, and control boards with corroded connections. These systems might pass their weekly self-test, but they fail during real outages when families need them most.

Factory-Certified Technicians & Specialized Equipment

Our maintenance service requires tools and training many companies don’t maintain: cooling system pressure testers, rotor/stator resistance meters, gas pressure manometers, voltage calibration equipment, and comprehensive diagnostic software.

We’re Generac and Kohler factory-certified with 30 years of generator-exclusive experience. This isn’t a side service: it’s what we do, day in and day out.

Service Plan Options

Standard Annual Service

  • One comprehensive 60+ point inspection per year
  • All engine, fuel, electrical & control system maintenance
  • Battery testing & replacement as needed
  • Basic transfer switch visual inspection
  • Priority scheduling during non-emergency periods
  • Before/after photo documentation
  • Detailed maintenance records

Commercial Maintenance Programs

  • Customized service intervals based on runtime
  • Multiple-unit volume discounts
  • Load bank testing included (full-load verification)
  • Guaranteed emergency response SLAs
  • Dedicated account management
  • Quarterly reporting for facility management

Premium Care Package

  • Two visits per year (spring & fall preparation)
  • All Standard service items
  • Transfer switch cabinet full inspection (contacts, relays, wiring)
  • Priority emergency service dispatch
  • 10% discount on repair parts
  • Extended parts warranty
  • Guaranteed response times

Comprehensive 60+ point service, not just an oil change. We specialize in diagnostic procedures that prevent failures during actual outages: pressure testing, resistance checks, voltage calibration, and controller programming. Maintenance today prevents emergency failures tomorrow. Call 443-BESTGEN to schedule your complete generator service, or for your initial on-site assessment to select and install the right backup system for you.

Specials
Limited Time Special Offers
Generator maintenance prevents the failures that strand families without power. This limited-time discount makes it easier to protect your investment now - before the next outage puts your system to the test.
4460 Foxfire Ln.
Huntingtown, MD, 20639
443-BESTGEN
New Client Special
10% Off Your First

Annual maintenance service.
One-time use per person.

This offer is valid till Nov 30, 2026